2015 was a very good year for L’Oréal Operations(1), which delivered higher performance levels in all fields of responsibility. We have also demonstrated once again our ability to adapt to a changing world. The ongoing modernisation in 2015 of our supply chain(2), for example, perfectly illustrates our imperatives of agility, competitiveness and reliability in all distribution channels, especially in deep trade(3) and e-commerce, which are two of our key challenges.

In environmental matters too, 2015 was an exceptional year. We reduced CO₂ emissions from our factories by 56% compared with 2005(4), while production grew by 26% over the same period. Nine of our factories and distribution centres have reached carbon neutrality, and L’Oréal has been recognised as a leader in fighting climate change(5). These achievements illustrate our ability to decouple business growth from the consumption of resources; they also reflect the Operations teams’ commitment to ensuring the success of the group’s strategic “Sharing Beauty With All” programme.

More widely, the whole of our chain of expertise, from “design&develop” to distribution, by way of sourcing and manufacturing, is directed transversally towards a single decisive challenge: to satisfy increasingly demanding consumers and distributor customers, eager for more personalisation, more digital initiatives and more responsiveness. Our mission: to enable all the group’s brands to provide consumers, wherever they are worldwide, with the most advanced cosmetics solutions for a maximum perceived value.