Innovating to address disruption in the workplace
The Covid-19 pandemic has profoundly changed ways of working, but thanks to its ability to anticipate, L’Oréal has come through this global crisis with agility, while continuing to innovate.
Accelerating digitalisation to foster collaboration
Covid-19 has shown how crucial it is to transform the digital environment, at every level and in every business sector. Having embarked on its digitalisation journey well before the crisis, L’Oréal was ahead of the curve and able to adapt its employees' working conditions as soon as the pandemic began. Microsoft Teams was already implemented on many of the Group’s workstations in 2018. A second phase was rolled out in 2019, equipping 50,000 employees with the tools needed to collaborate remotely, insofar as their jobs allowed, in the best possible conditions. The robustness of the system was successfully put to the test during the crisis, with more than 35,000 users logged in at the same time.
L’Oréal also innovated by adopting a hybrid work model, blending remote and in-office working, to take advantage of the best of both environments. The Group has given employees who so wish the option of working remotely up to two days a week to let them find a rhythm and level of flexibility that suit them. “Best of Both" workshops have provided training and support for employees as well as managers.
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Technology boosts agility
Continuing to recruit and train to develop talent
The Group’s ability to anticipate and innovate has also made its mark on recruitment and training. L’Oréal maintained its hiring momentum during the pandemic to anticipate our emergence from the crisis and ensure ongoing performance. Almost 13,000 new employees joined the Group in 2021. The pace of training also remained on track and even accelerated in the past year, since 100% of employees received training, as in 2020.
Finally, with an eye to future trends, L’Oréal reviewed its training catalogue and added new modules focused on technologies and sustainability, such as the Green Steps programme. Upskilling employees and developing the Group’s overall pool of knowledge on topics of importance for the future is a key aspect of the next phase of its transformation. L'Oréal combined this forward-looking approach with innovation during the pandemic to remain competitive and allow employees to remain effective and engaged.
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