Operations
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39 plants and 148 distribution centres worldwide
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100 "carbon-neutral" sites by the end of 2021
Antoine Vanlaeys
Chief Operations Officer
Once again this year, the Operations teams’ expertise and engagement contributed to the Group’s growth. Faced with global supply chain disruptions, they demonstrated their agility and resilience while pushing ahead with their innovative, sustainable and digital transformation.
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6.4 billion products on the market
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89,000 over 89,000 Solidarity Sourcing beneficiaries
Highlights
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Operations play a major role in responsible and sustainable performance
As part of the L’Oréal for the Future programme, the Group continued to transform its business with a focus on respecting planetary boundaries. Operations and their extensive ecosystem play a deciding role in achieving this goal.
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Leveraging science and technology to enhance the consumer experience
To keep pace with the changing beauty market and new consumer trends, Operations are transforming their supply chain and investing in experience design.
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Technology fosters transparency and traceability
To strengthen our trust-based relationship with consumers, transparency is crucial at every stage in the value chain. In 2021, L’Oréal accelerated its roll-out of traceability systems, with Operations leading the way.
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United States
L’Oréal’s biggest subsidiary achieves carbon neutrality
All 25 L’Oréal USA sites—including manufacturing and distribution centres, administrative sites and research facilities across 12 different states—achieved carbon neutrality for direct and indirect emissions (scopes 1 and 2). Examples of initiatives launched to get there include reducing and monitoring energy consumption, using renewable energy providers or developing on-site facilities, and using renewable natural gas provided by the methane produced from the natural decomposition of organic materials. What’s more, the Florence plant in Kentucky built itself the largest commercial solar farm in the state, providing another example of the Group’s commitment to sustainable development. The facility’s 4,140 panels deliver a combined output of 1.4 MW.
China
Spotlight on digitalising the supply chain
Slavik Wu, Head of Supply Chain, Consumer Products, L’Oréal China gives us a backstage look at the supply chain, which accelerated digitalisation to keep pace with the boom in e-commerce. Thanks to their talent, machine learning and artificial intelligence, supply chain teams have reinvented their work to provide even more efficient and sustainable services.
Brazil
L’Oréal recognised for excellence in health, safety and well-being
RoSPA awarded L’Oréal Brazil the prestigious Sir George Earle Trophy, which recognises best practices in health, safety and well-being. The award is unique in that it focuses both on internal practices as well as those outside the professional sphere. The jury underscored L’Oréal’s commitments and employee engagement in developing initiatives, including the Safe@Work-Safe@Home programme, which aims to share the Group’s health and safety culture with employees’ families and communities, and the Safe Driving programme, which raises awareness about the importance of driving safely. Safety is a top priority for Operations, and the award is a testament to L’Oréal’s best practices in this area.
